1. What products do you sell?
We sell a wide range of mobile phones, electronic gadgets, accessories, and related products from trusted brands. All products listed on our website are genuine and quality-checked.
2. Are the products original?
Yes. All products sold on [Your Store Name] are 100% genuine and authentic. We source products directly from authorized distributors and brands.
3. Do you provide warranty?
Yes. Most products come with manufacturer warranty as mentioned on the product page. Warranty terms may vary depending on the brand and product category.
4. How can I place an order?
You can place an order by:
- Selecting the product
- Adding it to the cart
- Proceeding to checkout
- Completing payment
You will receive an order confirmation email once the order is placed successfully.
5. What payment methods do you accept?
We accept:
- Credit / Debit Cards
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Cash on Delivery (Available for selected locations)
6. Do you offer Cash on Delivery (COD)?
Yes, Cash on Delivery is available for selected pin codes and products.
7. How long does delivery take?
Delivery usually takes 3–7 business days, depending on your location and product availability.
8. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to monitor your delivery status.
9. What is your return and replacement policy?
- Returns or replacements are accepted only for damaged, defective, or wrong products
- Request must be raised within 24–48 hours of delivery
- Product must be unused and in original packaging
10. How can I contact customer support?
You can contact us via:
- Email: support@[yourstorename].com
- Phone/WhatsApp: +91-XXXXXXXXXX
- Contact Form on our website